How do I create my own signature?
E-Sign’s signature maker software offers a convenient way to create a personalised online signature for various digital transactions.
To create your signature, go into ‘Account Settings’ > ‘My Signature’.
Here you will have the option to type a signature, draw using the mouse or uploading a picture.
To create your signature, go into ‘Account Settings’ > ‘My Signature’.
Here you will have the option to type a signature, draw using the mouse or uploading a picture.
How do I set up an E-Sign account?
To explore E-Sign, you can sign up for a 14 day free trial, no credit card details required.
Once logged in, you will be able to trial the Business account with 5 envelopes available to send.
Within minutes, you will have your E-Sign account up and running, ready to start managing, sining and securing your documents digitally.
To find out more, please visit our free trial user guide.
Once logged in, you will be able to trial the Business account with 5 envelopes available to send.
Within minutes, you will have your E-Sign account up and running, ready to start managing, sining and securing your documents digitally.
To find out more, please visit our free trial user guide.
How to contact E-Sign support?
Our support team are available Monday to Friday, 9.00 – 17.00 (BST) via email on support@esign.co.uk.
We may need to ask you questions, collect screenshots, and gather additional information if we are unable to address your question immediately.
We want to help you understand the product and address any issues that you may run into as quickly as possible. We also love hearing your feedback and suggestions to improve E-Sign!
We may need to ask you questions, collect screenshots, and gather additional information if we are unable to address your question immediately.
We want to help you understand the product and address any issues that you may run into as quickly as possible. We also love hearing your feedback and suggestions to improve E-Sign!
I have sent a document to myself, why am I not receiving it?
Automatic inbox placement
If you send a document from your own email address to the same email address, the E-Sign platform automatically recognises this and places the document directly into your E-Sign inbox on your dashboard. This feature is designed to streamline your workflow and reduce unnecessary email notifications.
No email notification sent
Since the document is placed directly in your inbox, the platform does not send an email notification for this transaction. This helps to avoid cluttering your inbox with notifications that may not be necessary when you’re both the sender and a recipient.
Testing the E-Sign platform
If you would like to test the platforms full functionality, including the email notification system, we recommend using a different browser and an alternative email address. This will allow you to simulate the experience of sending a document to another recipient and observe how the platform handles document delivery and notifications.
If you send a document from your own email address to the same email address, the E-Sign platform automatically recognises this and places the document directly into your E-Sign inbox on your dashboard. This feature is designed to streamline your workflow and reduce unnecessary email notifications.
No email notification sent
Since the document is placed directly in your inbox, the platform does not send an email notification for this transaction. This helps to avoid cluttering your inbox with notifications that may not be necessary when you’re both the sender and a recipient.
Testing the E-Sign platform
If you would like to test the platforms full functionality, including the email notification system, we recommend using a different browser and an alternative email address. This will allow you to simulate the experience of sending a document to another recipient and observe how the platform handles document delivery and notifications.
Which browsers support E-Sign?
E-Sign is fully supported on a wide range of popular web browsers, including Google Chrome, Firefox, Safari, Opera and Internet Exploring, ensuring compatibility and a seamless user experience across different platforms.
Flexibility across platforms
The extensive browser support offered by E-Sign means you can work on any device, whether it’s a desktop, laptop, or mobile device, using the browser you’re most comfortable with. This flexibility enhances your ability to stay productive no matter where you are or what device you’re using, allowing you to securely sign, send, and manage documents on the go with confidence.
Flexibility across platforms
The extensive browser support offered by E-Sign means you can work on any device, whether it’s a desktop, laptop, or mobile device, using the browser you’re most comfortable with. This flexibility enhances your ability to stay productive no matter where you are or what device you’re using, allowing you to securely sign, send, and manage documents on the go with confidence.
What should I do if I can’t log in?
Double-check login details
Please carefully review your login details, paying close attention to common issues such as capitalisation errors or misplaced characters. This simple step can often resolve login problems quickly.
Resetting your password
If you’ve verified that your login details are correct but still can’t access your account, the next step is to reset your password. Simply click on the ‘Forgotten Password’ link on the login page and follow the prompts. This process will guide you through creating a new password, which can then be used to log in.
Contacting support for assistance
If you’ve completed the password reset process and still find yourself unable to log in, contact our Customer Support team. The E-Sign support team is available to assist with any login issues you might be experiencing.
You can contact them directly at support@esign.co.uk, where they will provide further guidance and help you with access to your account. The support team is dedicated to ensuring that your experience with E-Sign is smooth and trouble-free.
Please carefully review your login details, paying close attention to common issues such as capitalisation errors or misplaced characters. This simple step can often resolve login problems quickly.
Resetting your password
If you’ve verified that your login details are correct but still can’t access your account, the next step is to reset your password. Simply click on the ‘Forgotten Password’ link on the login page and follow the prompts. This process will guide you through creating a new password, which can then be used to log in.
Contacting support for assistance
If you’ve completed the password reset process and still find yourself unable to log in, contact our Customer Support team. The E-Sign support team is available to assist with any login issues you might be experiencing.
You can contact them directly at support@esign.co.uk, where they will provide further guidance and help you with access to your account. The support team is dedicated to ensuring that your experience with E-Sign is smooth and trouble-free.
How do I purchase SMS credits?
SMS credits can be purchased through the account settings in your E-Sign dashboard.
Pricing options include 100 credits for £10 or 1,000 credits for £60.
When enabling SMS PIN protection for an envelope, one credit will be used for each signer who needs to verify their identity.
Additionally, SMS credits are required when utilising the eWitness feature on a document.
Pricing options include 100 credits for £10 or 1,000 credits for £60.
When enabling SMS PIN protection for an envelope, one credit will be used for each signer who needs to verify their identity.
Additionally, SMS credits are required when utilising the eWitness feature on a document.
Can I have a branded or whitelabel solution?
We understand the importance of brand identity, which is why we offer customised branded solutions to meet the specific needs of your business. By incorporating your company’s logo, colours, and branding elements into the digital signing process, E-Sign allows you to maintain a consistent brand image across all customer interactions.
Our whitelabel solutions allow you to fully integrate E-Sign’s powerful digital signature capabilities into your existing platforms, with no visible trace of E-Sign’s branding. This seamless integration ensures that your clients have a consistent and professional experience, as the entire signing process will appear as an in-house service provided by your company.
To find out more, please contact us on info@esign.co.uk or by calling our team on 0330 912 8034.
Our whitelabel solutions allow you to fully integrate E-Sign’s powerful digital signature capabilities into your existing platforms, with no visible trace of E-Sign’s branding. This seamless integration ensures that your clients have a consistent and professional experience, as the entire signing process will appear as an in-house service provided by your company.
To find out more, please contact us on info@esign.co.uk or by calling our team on 0330 912 8034.
Do I need a PDF converter to use E-Sign?
No, as soon as you upload a document into your secure eSign account, our system instantly converts it into a PDF format.
This automated process ensures that your documents are in the universally accepted PDF format, ready for secure and reliable digital signing. By converting documents automatically, eSign simplifies your workflow and saves you valuable time.
This automated process ensures that your documents are in the universally accepted PDF format, ready for secure and reliable digital signing. By converting documents automatically, eSign simplifies your workflow and saves you valuable time.
Do recipients need to have an E-Sign account?
Recipients can sign documents quickly and securely without the need to create an account, ensuring a hassle-free experience.
When a document is sent, the recipient receives an email containing a unique link to the document. This approach ensures that the recipient can easily access the document without needing to log into a separate platform or create a new account.
The email provides straightforward instructions, guiding the recipient to click the link to view the document. This method streamlines the process, reducing barriers to engagement and ensuring that the recipient can quickly and easily access the document.
When a document is sent, the recipient receives an email containing a unique link to the document. This approach ensures that the recipient can easily access the document without needing to log into a separate platform or create a new account.
The email provides straightforward instructions, guiding the recipient to click the link to view the document. This method streamlines the process, reducing barriers to engagement and ensuring that the recipient can quickly and easily access the document.
My recipient didn’t receive the email, what should I do?
Verify the email address
If your recipient has not received the email, the first step is to verify that the email address you provided is correct. Double-check the address for any typos or errors that could have caused the email to be undeliverable. Ensuring that the email address is accurate is crucial for successful delivery and helps prevent further issues in the signing process.
Instruct the recipient to check their spam folder
Sometimes, emails can be mistakenly classified as spam or junk by email providers. Ask your recipient to check their spam or junk folder to see if the email has been filtered there. If they find the email in the spam folder, they should mark it as “not spam” to prevent future emails from being misdirected. This step helps ensure that the recipient receives important communications promptly.
Send a reminder to the recipient
If the email address is correct and the recipient has checked their spam folder without finding the email, consider sending a reminder. E-Sign typically provides an option to resend the email or a reminder notification. This action can help prompt the recipient to review their inbox again and may resolve any temporary issues that prevented the initial delivery.
If your recipient has not received the email, the first step is to verify that the email address you provided is correct. Double-check the address for any typos or errors that could have caused the email to be undeliverable. Ensuring that the email address is accurate is crucial for successful delivery and helps prevent further issues in the signing process.
Instruct the recipient to check their spam folder
Sometimes, emails can be mistakenly classified as spam or junk by email providers. Ask your recipient to check their spam or junk folder to see if the email has been filtered there. If they find the email in the spam folder, they should mark it as “not spam” to prevent future emails from being misdirected. This step helps ensure that the recipient receives important communications promptly.
Send a reminder to the recipient
If the email address is correct and the recipient has checked their spam folder without finding the email, consider sending a reminder. E-Sign typically provides an option to resend the email or a reminder notification. This action can help prompt the recipient to review their inbox again and may resolve any temporary issues that prevented the initial delivery.
Where is my data held?
UK-based data storage
E-Sign ensures that all data is securely held within the UK, adhering to strict data protection standards. By storing your information locally, we ensure compliance with UK regulations and offer a secure environment for all of your digital documents and data, giving you peace of mind that your information is protected within the country.
Flexible international storage options
In addition to UK storage, E-Sign offers the flexibility to store your data in accredited data centers within your chosen country. This option allows you to maintain control over where your data is stored, ensuring that it complies with local data sovereignty laws and regulations. Whether you need your data to be stored domestically or internationally, E-Sign provides adaptable solutions to suit your needs.
Customisable deployment in your own infrastructure
For even greater control, E-Sign can be deployed within a jurisdiction of your choice, and integrated directly into your organisation’s IT infrastructure. This allows you to manage your data securely within your own systems, while still benefiting from E-Sign’s electronic signature technology. For more details or to explore this option, please contact us at info@esign.co.uk.
E-Sign ensures that all data is securely held within the UK, adhering to strict data protection standards. By storing your information locally, we ensure compliance with UK regulations and offer a secure environment for all of your digital documents and data, giving you peace of mind that your information is protected within the country.
Flexible international storage options
In addition to UK storage, E-Sign offers the flexibility to store your data in accredited data centers within your chosen country. This option allows you to maintain control over where your data is stored, ensuring that it complies with local data sovereignty laws and regulations. Whether you need your data to be stored domestically or internationally, E-Sign provides adaptable solutions to suit your needs.
Customisable deployment in your own infrastructure
For even greater control, E-Sign can be deployed within a jurisdiction of your choice, and integrated directly into your organisation’s IT infrastructure. This allows you to manage your data securely within your own systems, while still benefiting from E-Sign’s electronic signature technology. For more details or to explore this option, please contact us at info@esign.co.uk.